Student Complaint Process

Emerson College attempts to resolve student complaints within its academic and administrative departments. Students who wish to have classroom related course concerns addressed are expected to follow the Informal Grievance Process:

  1. The student should schedule an appointment with the course instructor to discuss the concern or grievance.
  2. If this does not resolve the situation, the Graduate Program Director should be consulted.
  3. If this does not result in a satisfactory resolution, the student may appeal to the department chair in which the issue occurred.
  4. If a satisfactory resolution is not achieved, the student may confer with the Dean of the School of Communication. The School Dean determines if there has been an error in the grading process or if some other valid dispute exists.

If other issues are involved, the concern may be brought to the Graduate Grievance Committee through a Formal Process within 10 days after the informal process concluded.

NC-SARA STUDENT COMPLIANTS PROCEDURE

Emerson College operates under the approval of “NC-SARA”, National Council for State Authorization Reciprocity Agreements. As required by the NC-SARA student complaint process, a student must first attempt to resolve their complaint at the institution level. For complaints not resolved within the institutional, a student may file an appeal in one of the following ways (dependent on their state residence):

Massachusetts Residents’ (Online or On-the-Ground) Student Complaint Procedure
For Massachusetts resident’s complaints not resolved at the institutional level, can be filed utilizing the Massachusetts Department of Higher Education’s (DHE) non-SARA consumer complaint procedure and online form. Contact information to the DHE and link to the online form may be found below:

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

Non-Massachusetts Residents’ (Online) Student Complaint Procedure (for out-of-state students from SARA member states not residing in Massachusetts)
For non-Massachusetts residents located in SARA member states with complaints not resolved at the institutional level, they may file a SARA complaint utilizing the Massachusetts Department of Higher Education’s SARA Complaint Procedure and Online Form.

Non-SARA Member State Student Complaints Procedure

For residents not located in a SARA member state with complaints not resolved at the institutional level, you may contact the appropriate authority in your state of residence. Contact information can be found in the list of state agencies below.

ALABAMA

In writing:
Alabama Department of Postsecondary Education
PO Box 302130
Montgomery, AL 36130-2130

By phone: 334.293.4500

On the Internet: Alabama Department of Postsecondary Education

ALASKA

In writing:
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, Alaska 99811-0505

By phone: 880-441-2962

On the Internet: Alaska Department of Postsecondary Education

ARIZONA

In writing:
Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007

By phone: 602.542.5709

On the Internet: Arizona State Board for Private Postsecondary Education

ARKANSAS

In writing:
Arkansas Department of Higher Education
114 East Capitol
Little Rock, AR 72201-3818

By phone: 501.371.2000

On the Internet: Arkansas Department of Higher Education

CALIFORNIA

In writing:
Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818

By phone: 888.370.7589 or 916.431.6959

On the Internet: Bureau for Private Postsecondary Education

COLORADO

In writing:
Department on Higher Education
Commission on Higher Education
1300 Broadway Rd., Second Floor
Denver, CO 80203

By phone: 303.862.3001

On the Internet: Department on Higher Education

CONNECTICUT

In writing:
Connecticut Office of Higher Education
39 Woodland St.
Hartford, CT 06105-2326

By phone: 860.947.1800

On the Internet: Connecticut Office of Higher Education

DELAWARE

In writing:
Delaware Department of Education
The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639

By phone: 302.735.4000

On the Internet: Delaware Department of Education

FLORIDA

In writing:
Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400

By phone: 850.245.0505

On the Internet: Commission for Independent Education

GEORGIA

In writing:
Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084

By phone: 770.414.3300

On the Internet: Nonpublic Postsecondary Education Commission

HAWAII

In writing:
Business Registration
Division of the Hawaii Department of Commerce and Consumer Affairs
PO Box 40
Honolulu, HI 96810

By phone: 808.587.4272

On the Internet: Division of the Hawaii Department of Commerce and Consumer Affairs

IDAHO

In writing:
Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037

By phone: 208.334.2270

On the Internet: Idaho State Board of Education

ILLINOIS

In writing:
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377

By phone: 217.557.7359

On the Internet: Illinois Board of Higher Education

INDIANA

In writing:
Board for Proprietary Education Indiana Commission for Higher Education
101 W. Ohio St., Suite 670
Indianapolis, IN 46204

By phone: 317.464.4400

On the Internet: Board for Proprietary Education Indiana Commission for Higher Education

IOWA

In writing:
Iowa College Student Aid Commission
603 E. 12th St., 5th Floor
Des Moines, IA 50319

By phone: 515.725.3400

On the Internet: Iowa College Student Aid Commission

KANSAS

Individuals with a complaint about an out-of-state school operating in Kansas must complete and submit an online submission form

On the Internet: Out of State Complaint Process Form

KENTUCKY

In writing:
Kentucky Council on Postsecondary Education
1024 Capital Center Dr., Suite 320
Frankfort, KY 40601-8204

By phone: 502.573.1555

On the Internet: Kentucky Council on Postsecondary Education

LOUISIANA

In writing:
State of Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821

By phone: 225.342.4253

On the Internet: State of Louisiana Board of Regents

MAINE

In writing:
Maine State Board of Education (MSBE)
23 State House Station
Augusta, ME 04333-0023

By phone: 207.624.6846

On the Internet: Maine State Board of Education (MSBE)

MARYLAND

In writing:
Maryland Higher Education Commission (MHEC)
6 N. Liberty St., 10th Floor
Baltimore, MD 21201

By phone: 410.767.3301

On the Internet: Maryland Higher Education Commission (MHEC)

Maryland Alternate Contact

In writing:
Maryland Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202

By phone: 410.576.6300 or 888.743.0023; TDD 410.576.6372

On the Internet: Maryland Office of the Attorney General

MASSACHUSETTS

In writing:
Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401
Boston, MA 02108-1696

By phone: 617.994.6950

On the Internet: Massachusetts Board of Higher Education

MICHIGAN

In writing:
Michigan Department of Education
PO Box 30008
Lansing, MI 48909

By phone: 517.373.9235

On the Internet: Michigan Department of Education

MINNESOTA

In writing:
Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108

By phone: 651.259.3975 or 800.657.3866

On the Internet: Minnesota Office of Higher Education

MISSISSIPPI

In writing:
Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211

By phone: 601.432.6372

On the Internet: Mississippi Commission on College Accreditation

MISSOURI

In writing:
State of Missouri Coordinating Board for Higher Education
205 Jefferson St.
Jefferson City, MO 65101

By phone: 573.751.2361

On the Internet: State of Missouri Coordinating Board for Higher Education

MONTANA

In writing:
Montana Board of Regents
Office of Commissioner of Higher Education – Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

By phone: 406.444.6570

On the Internet: Montana Board of Regents

NEBRASKA

In writing:
Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

By phone: 402.471.2847

On the Internet: Coordinating Commission for Postsecondary Education

NEVADA

In writing:
Nevada Commission on Postsecondary Education
3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120

By phone: 702.486.7330

NEW HAMPSHIRE

In writing:
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301

By phone: 603.271.0257

On the Internet: New Hampshire Department of Education

NEW JERSEY

In writing:
New Jersey Secretary of Higher Education
20 W. State St.
PO Box 542
Trenton, NJ 08625-0542

By phone: 609.292.4310 or 609.984.2709

On the Internet: New Jersey Secretary of Higher Education

NEW MEXICO

In writing:
New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505-2100

By phone: 505.476.8400

On the Internet: New Mexico Higher Education Department

NEW YORK

In writing:
New York State Education Department
Office of College & University Evaluation Education Bldg
5 North Mezzanine, 89 Washington Avenue
Albany, NY 12234

By phone: 518.474.2593

On the Internet: New York State Education Department

NORTH CAROLINA

In writing:
Board of Governors of the University of North Carolina
General Administration
910 Raleigh Rd.
Chapel Hill, NC 27515-2688

By phone: 919.962.4538

On the Internet: Board of Governors of the University of North Carolina

NORTH DAKOTA

In writing:
North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610

By phone: unknown

On the Internet: North Dakota Department of Career and Technical Education

OHIO

In writing:
Ohio Department of Higher Education
25 South Front St.
Columbus, OH 43215

By phone: 614.466.6000

On the Internet: Ohio Department of Higher Education

OKLAHOMA

In writing:
Oklahoma State Regents of Higher Education
655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603

By phone: 405.225.9100 or 405.225.9142

On the Internet: Oklahoma State Regents of Higher Education

OREGON

In writing:
Oregon Office of Degree Authorization
1500 Valley River Dr., Suite 100
Eugene, OR 97401

By phone: 503.373.0072

On the Internet: Oregon Office of Degree Authorization

PENNSYLVANIA

In writing:
Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126-0333

By phone: 717.783.6785

On the Internet: Pennsylvania Department of Education

PUERTO RICO

In writing:
Consejo de Educacion Superior de Puerto Rico / Puerto Rico Council on Higher Education
PO Box 19900
San Juan, Puerto Rico 00910-1900

By phone: 787.724.7100 ext. 2022 or ext. 2016

On the Internet: Puerto Rico Council on Higher Education

RHODE ISLAND

In writing:
Rhode Island Office of the Postsecondary Commissioner
Shepard Building
80 Washington Street, Suite 524
Providence, RI 02903

By phone: 401.736.1110

On the Internet: Rhode Island Office of the Postsecondary Commissioner

SOUTH CAROLINA

In writing:
Nonpublic Postsecondary Institution Licensing
1333 Main St., Suite 200
Columbia, SC 29201

By phone: 803.737.3918

On the Internet: Nonpublic Postsecondary Institution Licensing

SOUTH DAKOTA

In writing:
South Dakota Secretary of State
State Capitol
500 E. Capitol Ave
Pierre, SD

By phone: 605.773.3215

On the Internet: South Dakota Secretary of State

TENNESSEE

In writing:
Tennessee Higher Education Commission
Parkway Towers, Suite 1700
404 James Robertson Pkwy
Nashville, TN 37243-0830

By phone: 615.741.3605

On the Internet: Tennessee Higher Education Commission

TEXAS 

In writing:
Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, TX 78711-2788

By phone: 512.427.6101

On the Internet: Texas Higher Education Coordinating Board

Texas Alternate Contact #2

In writing:
Texas Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548

On the Internet: Texas Office of the Attorney General

UTAH

In writing:
Utah Division of Consumer Protection
160 East 300 South, 2nd Floor
P.O. Box 146704
Salt Lake City, Utah 84111-6704

By phone: 801-530-6601

On the Internet: Utah Division of Consumer Protection

VERMONT

In writing:
Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501

On the Internet: Vermont Agency of Education

Vermont Alternate Contact

In writing:
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

By phone: 802.828.3171

VIRGINIA

In writing:
Commonwealth of Virginia Council of Higher Education
James Monroe Building
101 N. Fourteenth St.
Richmond, VA 23219

By phone: 804.225.2600

On the Internet: Commonwealth of Virginia Council of Higher Education

WASHINGTON

In writing:
Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430

By phone: 360.753.7869 or 360.753.7866

On the Internet: Washington Student Achievement Council

WASHINGTON D.C.

In writing:
Government of the District of Columbia Education Licensure Commission
810 1st Street, NE, 2nd Floor
Washington, DC 20002

By phone: 202.724.2065

On the Internet: Government of the District of Columbia Education Licensure Commission

WEST VIRGINIA

In writing:
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301

By phone: 304.558.2101

On the Internet: West Virginia Higher Education Policy Commission

WISCONSIN

In writing:
Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719

By phone: 608.266.1996

On the Internet: Wisconsin Educational Approval Board

WYOMING

In writing:
Wyoming Department of Education
Hathaway Bldg., 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002-0050

By phone: 307.777.5712

On the Internet: Wyoming Department of Education

AMERICAN SAMOA

In writing:
Department of Protection and Advocacy
Attn: Dr. L Tagoilelagi
Executive Office Building
Pago Pago, American Samoa 96799

By phone: 684.633.2441

On the Internet: Department of Protection and Advocacy

GUAM

In writing:
Office of Attorney General
287 W O’Brien Dr.
Hagatna, Guam 96910

By phone: 671.475.3324

On the Internet: Office of Attorney General

NORTHERN MARIANA ISLANDS

In writing:
State Higher Education Agency
Northern Marianas College
POB 501250
Saipan MP 96950-1250

Northern Mariana Islands Alternate Contact

In writing:
Office of Attorney General
Juan A Sablan Memorial Bldg.
Capital Hill
Caller Box 10007
Saipan, MP 96950

By phone: 670.234.5498

On the Internet: Office of Attorney General

US VIRGIN ISLANDS

In writing:
Government of Licensing and Consumer Affairs
Attn: Consumer Affairs
Golden Rock Shopping Center
3000 Estate Golden Rock, Suite 9
St. Croix, VI 00820

By phone: 340.713.2754

On the Internet: Government of Licensing and Consumer Affairs